Domestic & International Shipping

PLEASE ALLOW 2-3 DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS. 

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED.

SHIPPING MAY TAKE UP TO 1-2 WEEKS FOR DOMESTIC SHIPPING.

SHIPPING MAY TAKE UP TO 4-5 WEEKS FOR INTERNATIONAL SHIPPING.

𝐊𝐎𝐅𝐄̄ IS NOT RESPONSIBLE FOR PAYING YOUR LOCAL COUNTRY’S IMPORT DUTIES AT TIME OF DELIVERY. BY PLACING AN ORDER TO INTERNATIONAL DESTINATION, YOU CONFIRM YOUR RESPONSIBILITY TO PAY THESE FEES.

Returns & Exchanges

ALL SALES ARE FINAL.

Damaged or Faulty Goods

PLEASE EXAMINE YOUR ORDER UPON DELIVERY AND NOTIFY US IMMEDIATELY IF THE ITEM IS FAULTY, DAMAGED, OR IF YOU RECEIVED THE INCORRECT ITEM SO THAT WE MAY INVESTIGATE AND RESOLVE THE ISSUE.

Contact us

EMAIL: KOFECUSTOMERSERVICE@GMAIL.COM

WE WILL RESPOND TO EMAIL INQUIRIES AND CONCERNS FROM CUSTOMERS WITHIN 48 HOURS. IT MAY TAKE LONGER DEPENDING ON THE VOLUME OF EMAILS.